Contact Centre experts, Contact, signs multi-year deal with accident claims solicitors, Winn Group, to deploy and support its Puzzel communications platform.
Having supported Winn Group’s previous Mitel system, Contact has proven itself to be a technically capable and proactive communications partner, representing a significant step in Contact System’s commercial evolution.
Reliable omnichannel systems, like Puzzel, have quickly become the gold standard for Contact Centres such as Winn Group, and Contact has established itself as a key omnichannel Contact Centre enabler, embarking on a mission to support larger enterprise Contact Centres with hundreds of seats, in their Digital Transformation Strategies.
“Contact supports our existing on-premise solution. Given the team’s considerable industry experience, technical excellence in deploying omnichannel Contact Centre solutions, and amazing customer support, the choice of supplier was easy for us.” Clint Milnes, CIO, Winn Group
The Manchester-based Voice & Data supplier will leverage the operational knowledge it has gained over the last year to design and deliver a superior, omnichannel solution enabling the accident management-focused legal firm, Winn Group, to enhance its existing services and maintain growth momentum.
“We are delighted to cement our partnership with Winn Group and to work with them to customise and deliver the most advanced Contact Centre solution in the industry over the next six months, alongside ongoing support and maintenance that will ensure a consistent experience for all.” Matt Jones, Director, Contact
Puzzel, the comprehensive communication solution, seamlessly incorporates various popular digital communication platforms, such as WhatsApp, WebChat, SMS, and email, together with self-service voice IVR. It also allows agents to leverage real-time client information via integrations with existing CRMs and database platforms.
“Telephony is the lifeblood of any business that relies on rich customer communication and, as Puzzel’s most-valued partner in the UK, we’re so excited to leverage our experience with the platform, and deliver bespoke solutions that integrate all the modern forms of communications that end-users now expect.” Jones
About Contact
With a head office in Manchester and locations in the Midlands and London, Contact is a value-added reseller of cloud contact centre solutions providing its clients with tailored solutions and custom integration to existing IT infrastructure.
In the last five years, Contact has established itself as Puzzel’s premier value-added partner in the UK with a range of customers in different industries.
For more information, see: https://make.contact
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