AI is often marketed as a transformative solution for customer service, just switch it on, and your contact centre is expected to evolve into a sleek, intelligent…
Posts tagged as “AI”
When James Walsh set up Sytronix in Lancashire in 2021, few would have predicted that within three years the company would be holding a world…
Artificial intelligence is fundamentally reshaping the customer experience landscape, enabling brands to deliver faster, smarter, and more personalised interactions at every touchpoint. AI assists organisations…
New HP research reveals that AI is already driving productivity and cost gains, but barriers like security fears, skills gaps, and lack of strategy are…
Edinburgh ranked among the top AI-powered cities of the future[1] invites scaleups from tech-businesses across the globe to apply An initiative which helps innovative Artificial Intelligence…
Corndel, in partnership with Imperial Executive Education and supported by Microsoft, has launched The Enterprise AI Academy which will skill 10,000 professionals in artificial intelligence…
Helping customers get the most from their electrical goods Talk Me Through It (TMTI) is a returns prevention company. It provides third-party pre and post-sales…
The customer experience (CX) industry is literally standing at a crossroads, where the dazzling promises of artificial intelligence clash with the harsh realities of day-to-day…
Over 22% of respondents’ organisations did not have a responsible use policy in place at time of survey KnowBe4 has today released part three of…
Adoption of disruptor tech has accelerated in the last year. 16% of respondents said they have a fully implemented omnichannel model and strategy, a 3%…
SolarWinds 2024 IT Trends Report asks whether IT pros see AI as a friend or foe SolarWinds, a leading provider of simple, powerful, secure observability…
Elisha Telecom’s vendor-agnostic analytics solution, Elisha Insights, has launched into the UK Channel, after several months of trials with multiple global organisations. In an industry…
Company Aligns Growing Portfolio of Enterprise-Class SSDs and HDDs to Support Key Workloads Within the AI Data Cycle Fueling the next wave of AI innovation,…
GoPilot is an intelligent assistant that gives IT professionals a comprehensive view of their endpoints, automates diagnostics, guides users through resolutions and learns as it goes,…
Recent enhancements to GoTo’s unified IT management and support offering are bringing new opportunities for MSP In February, GoTo announced a new AI assistant for…
AI is playing a key role in helping organisations achieve their sustainability goals reveals a new study conducted by Ecosystm in collaboration with Kyndryl and…
Purple Transform, a developer of AI to enhance human decision-making, is working with the Olive Ridley Project (ORP) to support sea turtle conservation in the…
Real Madrid’s clash with Atlético de Madrid on February 4 saw the unveiling of the club’s historic new shirt featuring an HP logo on the…
Pragma has announced the launch of ENGAGE, a new website widget offering one-click voice calls, video calls and AI-powered webchat. ENGAGE will be provided as…
Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance…