The launch of Microsoft’s New Commerce Experience (NCE) solution in January 2022, transformed the landscape of Microsoft 365 licensing. While offering substantial opportunities, it has also posed significant billing challenges for Cloud Solution Providers with the introduction of new subscription options. Westcoast Cloud, a prominent distributor in the CSP arena, recognised the need for robust software to harness the potential of Microsoft NCE and overcome these challenges.
Westcoast Cloud turned to PRD Technologies leveraging their existing ‘Intelligent Billing Enterprise’ platform, PRD Technologies developed functionality to address the challenges posed by Microsoft NCE billing.
The introduction of monthly subscriptions alongside annual commitments in the Microsoft NCE model brought forth a host of data processing and billing complexities. PRD Technologies tackled these challenges head-on, including calculating price increases, promotional discounts, billing model adjustments, co-term billing setups, pro-rata handling, automation of discounts, data collection enhancements, auto-renewals, and subscription cancellations.
PRD Technologies tailored a solution to meet Westcoast Cloud’s needs. This comprehensive approach not only resolved Westcoast Cloud’s NCE billing challenges, but also ensured their continued growth and success in the CSP domain.
Mark Davies, MD of Westcoast Cloud, remarked, “The team at PRD Technologies never fail to deliver innovative solutions. They swiftly safeguarded our business in the face of billing complexities created by the new Microsoft NCE licensing model. Their software’s sophisticated automations and intuitive business intelligence have been instrumental in our growth. Since July 2021 our billing through the Intelligent Billing Enterprise platform has increased from £80 million to £126 million per annum.”
PRD Technologies’ automated solution now empowers Westcoast Cloud to effortlessly manage NCE licensing, resulting in significant time, cost, and resource savings. Moreover, these benefits extend to Westcoast Cloud’s partners, including XMA and other VARs.
With this successful implementation, PRD Technologies is ready to extend their solution to other channel distributors, VARs, and resellers, ensuring they too can navigate the Microsoft NCE landscape with ease.
For more information visit www.intelligentbilling.com
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