Westcon-Comstor has become the first pan- EMEA distributor to provide the AudioCodes Live Platform for Microsoft Teams, helping partners to grow recurring revenue with unified communications as a service and contact centre as a service.
Hosted by AudioCodes and managed by Westcon in Microsoft Azure and Microsoft Teams, the white-labelled platform brings together Teams direct routing for voice calls, an AI-powered contact centre solution and recording for compliance.
Antony Byford, Vice President Cloud and Collaboration Europe at Westcon-Comstor, said: “End-users can sometimes lack expertise around Microsoft Teams unified communications tools. With the AudioCodes Live Platform for Microsoft Teams, we can overcome this and other challenges by providing a hosted voice solution that
our partners can bring to market, growing predictable recurring revenues by building as-a-service capabilities and unleashing the full potential of Microsoft Teams for their customers.”
Lior Aldema, Chief Business Officer at AudioCodes, added: “AudioCodes Live Platform for Microsoft Teams is a proven gamechanger thanks to its ability to enable service providers to offer a comprehensive portfolio for Microsoft Teams with rapid onboarding for their customers.”
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