Gamma used its Gammaverse ’26 event at London’s QEII Centre to unveil a broad set of technology developments across AI, customer experience, cybersecurity and connectivity. The announcements underline Gamma’s ambition to accelerate innovation for partners and customers as the industry moves deeper into AI‑driven service models and high‑capacity network infrastructure.
A major headline from the day was Cisco naming Gamma the world’s largest Webex Wholesale Provider, with the platform reaching100,000 active users as of October 6, 2026. The milestone reflects strong adoption across the channel and continued investment in collaboration solutions.
Gamma also confirmed that Sky Business Wholesale has been added to FibreXchange, giving partners a new network option directly within the ordering journey. Alongside this, Gamma celebrated being ranked third globally for trust in Newsweek’s World’s Most Trustworthy Companies 2026 within Software and Telecommunications.
A Closer Look at the Nine Launches
Gamma announced nine launches spanning AI‑powered customer experience, refreshed calling platforms, enhanced security and next‑generation connectivity. Two of these—Cura AI and AI Guard—were introduced as roadmap items with no confirmed availability dates, signalling Gamma’s long‑term direction in safe and automated AI adoption.
AI Concierge A new AI‑driven front door for inbound calls. It answers, qualifies and routes enquiries automatically, helping businesses reduce missed calls and improve first‑contact resolution.
Webex CX An omnichannel contact centre solution for the channel, combining Webex’s capabilities with AI assistance for service teams. It aims to streamline customer interactions across voice, chat and digital channels.Horizon CX (powered by Daktela) Adds contact centre functionality and AI bots directly into Horizon without requiring a platform migration. Designed for partners who want to expand CX capabilities while keeping their existing Horizon environment.
Cura AI (roadmap) A forthcoming automation engine for routine customer conversations, intended to reduce manual workload and improve response consistency.
AI Guard (roadmap) A future control layer to help businesses adopt AI safely, with governance features to manage risk and compliance.
Horizon Refresh A modernised Horizon calling experience with an updated interface and roadmap of enhancements aimed at improving usability and long‑term scalability.
Defence Cyber Security A new security offering tailored for organisations with higher compliance requirements, providing strengthened protection for sensitive environments.
Sky on FibreXchange Sky Business Wholesale becomes a selectable network option inside FibreXchange, expanding partner choice and enabling more flexible connectivity builds.
10Gb Ethernet High‑capacity Ethernet designed for cloud, data and AI workloads, supporting organisations that need faster, more resilient infrastructure.
Speakers and Guests
Gamma’s speaker lineup included Will Morey, John Murphy, Colin Lees, Greg Price, Rich James, and Holly Mack. Guest appearances featured Rory Sutherland (with thanks to BT) and Jill Scott, in conversation with Matt Barnett (with thanks to Sky).
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