Giacom, leading provider of Comms, Cloud and Hardware services, has announced a game-changing advancement in partner empowerment with the launch of its cutting-edge Cloud Market for Vodafone Business portal. The innovative portal marks a pivotal moment for the industry as it grants unprecedented control to Giacom’s Vodafone partners, with a wide array of options for partners to seamlessly navigate customer onboarding, service provisioning, and in-life management of Vodafone mobile services.
Cloud Market for Vodafone Business has been expertly developed by Giacom to offer a comprehensive partner journey, encompassing everything from generating quotes, to creating and dispatching contracts, to facilitating connections with Vodafone. Partners can efficiently support their customers with a range of in-life management features including options to adjust services, apply discounts, add or remove bolt-ons, re-sign contracts and perform SIM swaps.
What sets the Cloud Market for Vodafone Business portal apart is not only its extensive feature set but also the introduction of productivity enhancements that automate labour-intensive and repetitive manual processes. This not only expedites onboarding but also enhances communication and reduces operational costs.
The Cloud Market for Vodafone Business portal seamlessly integrates with Vodafone’s mobile management systems, delivering a significant reduction in order processing times. For example, re-signing 10 or more connections, which previously took up to 10 days to process, is now accomplished in under an hour, with the order placed on the same day the contract is signed. This remarkable efficiency improvement reduces turnaround times and enhances overall operational effectiveness.
Andrew Wilford, Giacom’s Managing Director – Mobile (Pictured), commented on the launch, stating, “Mobile services represent one of the most lucrative revenue streams for comms resellers and MSPs. We are committed to ensuring that our partners can swiftly and effectively monetise these services. Through Cloud Market for Vodafone Business, we’re transforming the Vodafone partner experience by providing a robust solution that couples innovative technology with a comprehensive suite of customer management tools. This approach streamlines the provisioning and administration of mobile services, ensuring a productive and efficient route to market for our distribution partners.”
Terry O’Brien, CEO, added, “Giacom recognises the essential role the channel has to play in establishing its presence in the SMB market. We’re very proud to develop a market leading portal that can provide our mutual partners with a modern and highly efficient digital experience. The channel is rapidly evolving to meet the changing needs of SMBs, with a clear shift from traditional resale to managed service business models. At Giacom, our goal is to empower our partners on this transformative journey, offering them unrivalled choice, scalability, and enablement resources for their success. The launch of Cloud Market for Vodafone Business marks a significant milestone for Giacom as we continue to champion our partners’ growth and agility in the ever-evolving landscape.”
Commenting on the new portal, Vodafone’s Head of Indirect Business, Kathryn Platt said “Putting customers first means offering the best possible experiences. Giacom’s portal is built on knowing their customers and will offer a great experience that both customers and partners will benefit from.”
Picture caption: Andrew Wilford, Managing Director – Mobile
About Giacom
Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses. Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and billing product and services, from the world’s leading vendors and service providers, and access comprehensive resources to enable their business to grow.
- Working with its network of expert technology resellers and Managed Service Providers (MSPs), Giacom’s mission is for every small business to buy its IT products from a local expert technology provider.
- Giacom’s expert team works as an extension to its partners’ businesses, bringing a deep understanding of products and services as well as commitment to excellence.
- Giacom supports its partners with every aspect of running a successful technology solutions business – from guidance on product selection, training and enablement, to advice on accelerating business growth and support to resolve a technical issue.
- In July 2023, Giacom, Digital Wholesale Solutions (DWS) and Union Street came together under one single brand – Giacom. In Giacom and Cloud Market, the business has a recognised and trusted brand that will take the company forwards into the increasingly cloud-first future of the IT and Telecoms market.
About Giacom’s Cloud Market Platform
- Giacom has invested extensively in its digital platform – Cloud Market – a partner portal which delivers a unified experience across its entire product portfolio.
- Giacom is the UK’s only provider of Comms, Cloud, Hardware and Billing solutions through one platform, Cloud Market, helping thousands of UK businesses grow by being more organised, mobile and productive.
- Cloud Market features intuitive navigation, unbeatable performance, and the ability to explore all the company’s offers in one place, making it increasingly easy for partners to deliver a broad range of products and services to customers.
For more information about Giacom, visit Giacom.com
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