With over 320 million daily active users, Microsoft Teams continues to be a leading platform for business communication. As more organisations adopt automated Direct Routing as a cost-effective and flexible alternative to Microsoft Calling Plans, the demand for deeper insights into Teams voice activity is rising; particularly as hybrid work becomes the norm.
To meet this demand, Jola has partnered with Tollring to deliver advanced call and conversation analytics, with recording, as part of its automated Direct Routing solution. This means that Jola’s partners can now offer their customers access to real-time and historical reporting, secure call recording, sentiment analysis, transcription, and keyword-based conversation insights – all within a seamlessly integrated platform.
Ben Merrills, Jola’s CTO commented, “By integrating Tollring’s Analytics 365 into our Direct Routing solution for Microsoft Teams, we can provide partners with advanced call analytics and business-critical insights. Tollring is ISO 27001 certified and GDPR compliant, offering trusted, secure data. Our partners will be able to offer these additional services on top of Direct Routing, allowing them to increase their per seat revenue.”
Craig Hoile, Head of Customer Growth at Tollring, added, “Jola’s innovative approach to Direct Routing makes it easy for partners to deliver compelling Microsoft Teams solutions to their customers. We’re proud to support this with AI-powered analytics that turn every call into a source of actionable insight, helping businesses enhance performance, protect compliance, and unlock new opportunities.”
About Jola
Jola is an award-winning, supplier of business communications, specialising in mobile data SIMs. Jola sells on a wholesale basis to MSPs, ISPs, IT support companies and telecommunications resellers. These channel partners supply solutions to public sector organisations and enterprises worldwide.
For more information please visit: www.jola.co.uk
About Tollring
Tollring is a market-leading software developer providing data visualization and business intelligence tools that help manage, understand and control a wide array of communications information, resources and assets. With offices in the UK, the USA, India and Australia, Tollring specialises in business communications analytics, call recording solutions, telecoms expense management and fraud management systems. Its innovative cloud-based solutions are developed in-house and distributed via an extensive channel partner network to over 22,000 businesses globally.
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