Deskless workers feel considerably less valued at work than desk-based colleagues, warns workplace culture and recognition specialist O.C. Tanner.
Just 43% of deskless workers, such as construction workers, delivery drivers and frontline employees, surveyed for O.C. Tanner’s 2024 Global Culture Report admit to feeling valued and appreciated compared to 61% of desk-based employees.
Robert Ordever, European MD of O.C. Tanner, said: “Reaching and engaging deskless workers who tend to lack regular access to technology and tools is often seen as too difficult. These deskless workers will be the last to hear company news, struggle to complete basic administration, and lack influence and opportunities. But this status quo isn’t a given, it’s been allowed to take hold due to poor leadership and a mismanaged culture.”
In its report, O.C. Tanner recommends equipping deskless workers with mobile- enabled tools as one way to ensure they feel as valued and recognised as desk-based colleagues, along with greater use of traditional offline methods such as team meetings, thank you notes and notice boards.
It also advises training leaders in how to show their appreciation of deskless workers more effectively.
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