Leading voice and data communication technology company, Network Connect, achieves significant benefits in accuracy, efficiency, and customer support with PRD Technologies award-winning Intelligent Billing software.
Network Connect was experiencing significant challenges with its previous billing vendor, including upgrade delays and labour-intensive manual processes. This led to a search for a new solution that could deliver greater automation, accuracy, and efficiency.
After a thorough evaluation of all the main telecom billing software companies, Network Connect selected PRD Technologies due to its independence, rapid onboarding process and ability to tailor a solution to their specific needs.
PRD worked closely with Network Connect to understand their requirements and develop a bespoke solution. The project involved a meticulous three-month parallel run as Network Connect phased out their previous vendor. PRD’s ISO27001 accreditation and internal security teams were vital throughout the entire process.
Network Connect was eager to leverage Intelligent Billing’s unique features, such as processing service files and running product reconciliation. These features enabled Network Connect to verify and identify any new products that needed to be added to the platform.
Additionally, Intelligent Billing’s agent feature enabled Network Connect to generate agent statements, encompassing a percentage commission on the calls and products sold to customers by the agents.
By eliminating the possibility of revenue loss and providing advanced management control and reporting capabilities, Intelligent Billing has helped Network Connect reinforce its financial stability and address a critical gap in its previous system.
Mark Maden, Managing Director at Network Connect Limited, commented, “PRD Technologies has delivered outstanding service to Network Connect over the past 12 months. In my 30 years in business, it has been rare to find a partner committed to such high standards. We have used two other billing companies in the past – the difference with PRD is in the people and the culture.”
Intelligent Billing’s validation and reconciliation reporting capabilities play a vital role in ensuring the utmost accuracy in billing processes. This comprehensive functionality meticulously accounts for all calls, bundles, services, and products, leaving no room for error.
Network Connect’s success with Intelligent Billing showcases the transformative power of innovation in the telecoms industry. This partnership addressed their immediate billing challenges and laid the foundation for future growth and operational efficiency.
For more information visit www.intelligentbilling.com
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