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In This Issue V65 2023
News: CGI installs giant globe in Space Park Leicester
Channel News: SCC launches new tech as-a-service solution to help tackle e-waste problem
Connectivity: Giacom partners with Sky Business Wholesale
Tech briefing: Western Digital – Density in Data Center
Partner Programmes: HP Amplify partner programme extended to distributors
Digitalisation How Riverbed is enhancing clinicians’ digital experience management
Cover Story: Discover risks, educate employees…..with Brigantia & Next DLP
Wireless Networks: How Cradlepoint is opening doors for Softcat
Q&A: Introducing software- defined network provider iQuila
60 seconds with… Marcia Dempster, Senior Director of Channel Sales at Keeper Securityl
View from the Channel: Carl Henriksen, CEO of OryxAlign, highlights recent successes
MSPs: The evolving role of MSPs, according to Kaseya’s Mike Sanders
Partnerships: New vendor partner programmes and MSP solutions
Fibre connectivity Why XGS-PON technology is best for fibre delivery
IT management: . ManageEngine aiming to double revenue from channel partners
AI for business: a practical guide
Data Centres: UK’s oldest mental health charity improves resiliency with virtual data centre solution
Working together: A round-up of the month’s new distribution agreements
Editors Comment
You don’t need Elon Musk and Rishi Sunak to know which way the wind blows, and it is hard to imagine any business that hasn’t thought about the potential impact of AI on its operations and competitiveness. However, with generative AI starting to influence so many products and with Microsoft Copilot itching to grab the controls, it is surely time to take engagement with the technology to the next level.
At Kingswood Media, we might play around with ChatGPT and Bing in our lunchbreaks, but for now we have zero tolerance of content generated by bots (although I do know of at least one article that has slipped through the net). This is largely to do with trust, transparency and attribution and the responsibility we have to our readers to be truthful. More practically, it reflects our concerns around copyright and plagiarism.
At the same time, there are clearly elements of our content, for example the People and Appointments pages, that AI could put together perfectly well and much more quickly than we can. Are we missing a trick here? How would we do it? And would there be any kick-back from readers? No doubt, we will be discussing these issues for years to come, as will others in relation to their business processes.
In this context, Alex Luketa’s article on page 38, Natural Language Processing: a practical guide, was an eye-opener and a useful reminder that AI doesn’t have to be a Pandora’s box but can be guided to meet specific requirements (as long as you are clear about what they are). It also underlines the importance of working with people that have knowledge and experience in this area.
Expect to see many more such organisations pop up as the explosion of generative AI-powered products and product upgrades is followed by a tidal wave of consultancy and advisory organisations offering businesses help in embracing the potential of AI to improve productivity, develop new services and gain a competitive advantage.
James Goulding – Editor, Jamesg@binfo.co.uk
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Oliver Norman lists his favourite work tools
43 Events
Paul Johnson’s Golf Society bulletin
44 People
New faces, new places
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