Ricoh’s online retail platform has won the Feefo Trusted Service Award for excellence in customer service delivered throughout 2024, for the third year in a row.
Based on customer feedback, the Feefo Trusted Service Award is a seal of excellence which recognises businesses that consistently deliver outstanding customer service. The award reflects the commitment that brands put into providing excellent customer experience and delivering standards that go above and beyond.
To receive the award, Ricoh collected at least 50 reviews between January 1st and December 31st 2024, with a Feefo service rating of between 4.0 and 4.4.
Ray Young, E-commerce Director at Ricoh UK, commented: “As organisations look to streamline their operations and consolidate supplier networks, there is a growing need for B2B companies to provide their customers with centralised, scalable and agile purchasing solutions. This recognition from Feefo once again highlights the trust our customers place in the Ricoh brand. It reflects the ongoing dedication of Ricoh’s e-commerce team to deliver an outstanding online experience. At Ricoh, we remain focused on listening to our customers, understanding their needs, and providing a seamless, user-friendly procurement platform – reinforcing our role as a trusted and valuable partner.”
For more information, visit The Ricoh eShop
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
Feefo’s platform, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
Please visit: www.feefo.com
For further information, please visit: www.ricoh.co.uk
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