TSI, the leading wholesale provider of unified communications, connectivity and network infrastructure services to the channel, has announced the launch of its new Partner Portal, a purpose-built platform designed to deliver a genuinely simple, seamless experience for its channel partners. Built around the belief that technology should make life easier – not more complex – the portal brings together everything partners need to sell, support, and scale with TSI, all in one place.
The TSI Partner Portal provides complete visibility across marketing, support, billing, training, porting, and ordering of services through an intuitive interface. From day one, the focus has been on removing friction and enabling partners to move faster, operate more efficiently, and deliver a better experience to their customers.
One Portal. Total Visibility
The portal centralises every key partner function into a single environment. Partners can generate co-branded marketing collateral, access marketing and training resources, raise and track support tickets, and utilise the Cross Connect Partner Knowledge Base. Full access to billing information, including invoices and detailed call data records, sits alongside number ordering and porting, broadband availability checks, and end-to-end service ordering. Hardware and connectivity procurement has also been fully streamlined, providing real-time visibility of pricing and stock levels, with fully pre-configured equipment delivered the next working day. Together, these capabilities remove operational bottlenecks and allow partners to serve customers faster and more efficiently.
Powered by AI, Built for Partners
A standout feature of the new portal is its AI-powered in-portal assistant, designed to provide fast, accurate guidance and answers. The assistant helps partners locate resources, troubleshoot queries, and find the information they need without delay, reducing reliance on manual support and accelerating resolution times.
Commenting on the launch, Jack Michalski, Director of Channel Partnerships at TSI, said: “The portal’s intuitive, user-friendly design allows partners to get started immediately, with no training required.”
More Than a Portal – A Partner Enablement Platform
Beyond day-to-day operations, the Partner Portal has been designed as a true partner enablement platform. A comprehensive collateral library provides instant access to battlecards, price books, and instructional guides, while also allowing partners to co-brand marketing content with their own logo and contact details.
A dedicated news section keeps partners informed of updates and announcements whilst seamless links to the TSI Academy provide easy access to Cross Connect and UCaaS training resources, ensuring partners have the knowledge and tools they need to succeed.
Martin Coleman, Operations Director at TSI, added: “We wanted to break the mould, set a new benchmark for partner experience, and lead the industry forward. And that’s exactly what we are proud to have done.”
Trusted by Partners
Early feedback from partners has been overwhelmingly positive. Paul Nash from Cinch Telecoms, a TSI partner, commented: “As a reseller of Cross Connect, we have already been impressed with the disruptive nature of the product. The addition of support desk, number management, and a co-branded collateral suite into this environment makes TSI a great choice for any reseller or MSP.”
Built for Today. Designed for Tomorrow
With more than 30 years of experience in the telecommunications industry, TSI entered the UCaaS market in 2023 with the launch of Cross Connect, quickly earning a reputation for disruptive technology and partner-first thinking.
The new Partner Portal reflects that same mindset. It is not a finished product, but an evolving platform that will continue to grow, with new tools and capabilities introduced over time to deliver even greater value to partners.
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