Over two-thirds (69%) of MSPs in Europe and Australasia have experienced multiple security breaches in the last 12 months despite maintaining high levels of cyber confidence, warns CyberSmart.
The 2025 CyberSmart MSP Survey shows that nearly half (47%) of the 900 MSPs surveyed suffered three or more breaches last year.
While 76% still have complete or above- average confidence in their organisation’s cybersecurity posture, 80% recognise that they have room for improvement.
MSPs also reported high levels of confidence in their customers’ cybersecurity awareness, with 93% expressing confidence in their customers’ overall cyber posture (45% with above-average confidence).
More than four out of five respondents (85%) say their customers have at least average cybersecurity knowledge, with 53% rating them as above average or expert.
MSPs are less confident in their ability to keep ahead of changing regulations. Only 39% feel ready to offer a solution or guidance to help customers meet cybersecurity regulations, like the NIS2 directive, the EU AI Act and the Digital Operational Resilience Act (DORA).
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