Building on existing integrations between the two companies, N-able has announced a native integration between Cove Data Protection and HaloPSA that enables backup alerts to be incorporated into PSA workflows for faster triage and response.
The ability to automatically generate tickets for backup issues within HaloPSA enables a faster, more consistent response while reducing operational overhead by keeping work within the service desk and enriching PSA processes with actionable backup intelligence.
Chris Groot, General Manager of Cove Data Protection, said: “It’s crucial to have real-time visibility into backup issues and failures, not delayed alerts or manual processes. This integration brings Cove’s real-time backup intelligence into HaloPSA’s platform, helping to ensure critical issues surface immediately in the tools MSPs depend on to provide exceptional service, protect customer data and maintain business continuity.”
Alex Golden, Head of Product at Halo, added: “PSA platforms are the operational nerve centre for MSPs. When backup issues are buried in email alerts, response slows and risk grows. This integration puts backup alerts into HaloPSA workflows, helpingMSPs act sooner, improve service delivery and protect continuity for every customer.”
https://www.n-able.com/integrations/halopsa
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